Effect of Employees Empowerment in Achieving Reality and Reducing Turnover in the Jordanian Industrial Companies

摘要

This research aimed at finding out effect of the empowerment in employee’s reality and reducing turnover in the Jordanian industrial companies. Study sample consisted of those who occupy the supervisory and administrative jobs in the industrial companies in Amman city, there number (250) individuals divided into categories. (250) questionnaire was distributed for the analysis. and (200) were retrieved by (80%), and after testing the questionnaires for their validity for the statistical analysis (29) questionnaires were excluded for their invalidity for the statistical analysis process, so the total number of the valid questionnaires became (171) questionnaires.The study reached the follow: The presence of a linear relationship between the empowerment variables (Training, providing the required information, delegating the authority, and participation), and the employees reality variables and reducing turnover (customers services, customers loyalty). The researcher recommended a number of recommendations, the most important: The work to disseminate the empowerment culture between the employees in the Jordanian industrial companies through enhancing the organizational values and traditions that motivate for achieving that goal.