Nuasis NuContact Center 3.0

摘要

Not very long ago, call center routing was generally performed with PBXs and ACDs, plus kludgey CTI integration and equally complex integration with other applications. Now that VoIP offers customer interaction centers the ability to move voice over a data network, Nuasis Corp. has introduced a software model that changes the very nature of routing technology. Instead of routing voice over a switch, the Nuasis software sits on standard servers independent of the PBX. The company's newly launched NuContact Center 3.0 solution consolidates legacy ACD, e-mail and Web system's, leveraging SOAP, ODBC/JDBC, SIP, XML, VoiceXML and CTI.