Trover Solutions Boosts Productivity and Profitability with the NuContact Center

摘要

"We deal with our clients' customers. Our clients are entrusting us to take care of their customers. That is a tremendous responsibility. We can not afford to have anything but the best system so we can deliver the best customer care. We're confident that the Nuasis system will allow us to deliver on that promise," said John Combs, Senior Vice President of Operations Support, Trover Solutions. Trover purchased the Nuasis NuContact Center to replace its existing ACD phone system. When Trover began looking for a new contact center system, it was looking for a system that could process more customer contacts so that the company could avoid hiring additional agents. It also required IVR and CTI capabilities to reduce call durations and provide a better experience for its clients. An added challenge was finding a solution that seamlessly integrated with its proprietary recovery sojtware product, Troveris~®, and did not require the company to use a vendor's proprietary equipment.