Update On The Home Agent Model: Successful And Expanding

摘要

The home-agent model for call centers has been attracting a great deal of attention as of late. Often, new trends such as these are more hype than reality: once the mainstream news media pick up such steries (and they have been picking up the home agent story), it often means that the concept is more Hash than reality. This is not the case with the home agent model, however. Increasingly, companies are expanding their hiring of home agents. As success stories spread throughout the call center industry and the business world at large, combined with the negative press being garnered by offshore outsourcing, more companies are beginning to perk up at the mention of home agents, recognizing it as a viable option to shipping jobs offshore and taking a crapshoot with quality.