Business Case for Bangalore: Pros and Cons of Relocating a Contact Center to India

摘要

Just as computers and the Internet revolutionized the business world in the 1990s, globalization will have an even greater impact on businesses in the first 10 years of this decade. In 2000 and beyond, globalization in politics, business and culture is having a profound effect on our work lives and on our personal lives. Since 2000, offshore relocation of front- and back-office functions from the U.S. to India has steadily increased (Kripalani, Lee, & Saminather, 2006).