Siemens Enhances Openscape Contact Center Portfolio

摘要

Siemens Enterprise Communications has enhanced its OpenScape Contact Center portfolio. New functionality will provide customers with advanced interactive features and monitoring in a more cost-effective and easier to deploy hosted package. Naturalrnspeech technology, enabled by an IVR solution, is an important tool for todays contact centers. However, the cost of stand-alone IVR systems can be too high for many businesses, which makes a hosted solution a cost-effective choice. This has been achieved by partnering with Contact Solutions Inc (CSI). The combined offer from Siemens and CSI will include integrated contact automation, platform management, robust reporting tools and enhanced caller interaction, all on a per-minute or per transaction pricing model. In addition, since OpenScape is an open solution, the new offer will facilitate integration when live agent interaction is required.