1. Envision Telephony has produced a new version of its unified workforce optimization platform, Envision Centricity 9.7. It has clip authoring to enable creation of training videos that include voice recordings and screen captures of any application, Web page, or document. It now enables customers utilizing selective recordings to utilize the full custom tagging features for recordings that were previously only available to full time recording customers. It is now localized in Spanish and Germanrn2. Newfound Communications new Newfound IP Call Recorder version 1.5 has Pause and Resume Recording which can temporarily stop and start recording while maintaining a single file from the call. This feature better enables an IVR to omit sensitive information such as credit card or account numbers out of recordings. IP Call Recorder 1.5 also has a new record and save feature that enables storing only the most essential recordings. It initiates recording at the beginning of calls and keeps the recording only if an escalation occurs.
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