Industry Leaders Share Their Views Regarding The Growth And Trends In The Contact Center/crm Industries

摘要

Once a year, the editorial staff of Customer Interaction Solutions conducts a roundtable interview of industry leaders as a way of assessing the growth and prospects of the call/contact, CRM and teleservices industries. This year, we asked Avaya, Convergys, CosmoCom, Interactive Intelligence, InfoCision Management Corp, NICE, OpenSpan, SugarCRM, and Verint Witness Actionable Solutions to provide us with their valuable opinions on the direction of the industry. We're happy to share with you, our valued readers, the highlights of these companies' expert opinions. You can view the complete answers on our Web site TMCnet.com First, companies were asked "In your judgment, by what percentage is the contact center industry expected to grow, and what is the reason for that growth?"rnUntil recent months, we saw industry growth at 12-15 percent. Recent economic activity leads us to believe the industry may remain flat for the year (No Growth) or more likely experience a slight decline.