Voxeo in December announced the launch of Voxeo Connect, a new global channel program that positions resellers and system integrators to capitalize on companies' increased interest in improving the customer experience and the market for contact center technologies. That market is expected to eclipse $7.6 billion in 2012, according to the company. Voxeo Connect includes a newly launched Partner Portal, Certified Partner Program and resources to provide partners with additional revenue streams and a significant competitive edge in the automated interactions, contact center and unified customer experience markets. "Voxeo is a very partner-friendly organization that has established itself as one of the premier providers of multichannel platforms supporting self-service and proactive applications in the cloud and on-premise," says Daniel Hong, lead analyst of customer interaction at Ovum. "Companies searching for a partner to help underpin their solutions in customer experience would be well-served exploring a relationship with Voxeo."
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