The latest inContact release is driven by customer needs within enterprise service operations and the increasing importance of unified customer journey management. "With this new release, we are building on our framework and support of contact centers as the vital link for managing the customer journey," said Paul Jarman, inContact CEO. "As customers interact with companies they expect multichannel, personalized experiences that are connected throughout the journey. Cloud technology is well-suited to the task due to its agility, openness and flexibility as companies envision the desired journey for their customers."
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