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Online counselling: The experience of counsellors providing synchronous single-session counselling to young people

机译:在线咨询:咨询师为年轻人提供同步单节咨询的经验

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摘要

Kids Help Line (KHL) is a national Australian youth counselling service that provides free online and telephone counselling. This qualitative study examines the experience of 26 online KHL counsellors. Using a focus group methodology, counsellor responses were organised into categories: privacy and an emotionally safe environment; communication through text; and time. Counsellors reported the main benefit of the online environment to be emotional safety, due to reduced client emotional proximity to the counsellor, and the main disadvantage to be that reduced emotional proximity and the absence of non-verbal cues could result in communication problems and difficulty in accurately assessing young people's concerns. Time proved a significant issue for counsellors, as the slow speed of text exchange could limit their ability to complete interventions. Methods that enhance both the process and effectiveness of online counselling are needed. Potential solutions to the challenges faced by online counsellors are discussed.
机译:Kids Help Line(KHL)是澳大利亚的全国青少年咨询服务,提供免费的在线和电话咨询。这项定性研究考察了26位KHL在线咨询师的经验。使用焦点小组的方法,辅导员的回答分为以下几类:隐私和情感安全的环境;通过文字交流;和时间。辅导员报告说,由于减少了客户与辅导员之间的情感联系,在线环境的主要好处是情感安全,而主要缺点是情感联系的减少和缺乏非语言暗示可能会导致沟通问题和沟通困难。准确评估年轻人的担忧。对于辅导员来说,时间证明是一个重要的问题,因为文本交换的缓慢速度可能会限制他们完成干预的能力。需要同时增强在线咨询的过程和有效性的方法。讨论了在线咨询师面临的挑战的潜在解决方案。

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