IT Management Staffing Stable Over Time

摘要

Having an appropriate number of managers is essential for a smooth-running IT department. A top-heavy organization can become bureaucratic, while an organization with too few managers can become chaotic and unable to focus on long-term objectives. Insufficient management resources can also push planning and administrative tasks onto technical personnel who are ill-equipped for them, causing productivity to suffer. This study examines the question of how many managers a well-run IT organization requires and presents staffing metrics for IT managers as well as two administrative support functions: IT finance and vendor management, and clerica support. The study defines these categories as follows.