Pub apps aren't allowed to ask customers for "excessive" information when confirming drink orders, the UK's privacy watchdog has said.The Information Commissioner's Office (ICO) warned that customers are so excited to be back in pubs and restaurants that they're unwittingly handing over too much data. It stated that businesses should collect only details that were "necessary, relevant and not excessive".Many pubs introduced online ordering when they were restricted to table service only. However, it's remained popular even though bar service is now allowed in England, Scotland and Wales (not Northern Ireland), and now process millions of pounds worth of transactions every day.Many of the UK's largest chains, including Wetherspoons, Greene King and Mitchells & Butlers are continuing to use their own apps alongside traditional bar service. They say it helps them serve drinks quicker, but it also gives them information about their customers that they didn't have before the pandemic, such as email addresses and possibly home addresses and phone numbers.
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