THERE'S been a lot of coverage in the media recently about workforce management. But what does it mean and is it just marketing-speak for something we all do already without realising it? As with so much else that's going on in our industry nowadays, the answer seems to lie in the clever use of informational technology How? By digitalising and connecting up lots of staff-related processes that are currently low-tech - in other words paper-based, email-based, or predominantly manual in nature - we will save time, make fewer mistakes, deliver better cleaning standards, and protect margin.
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