It's never the wrong time to invest in customer service

摘要

At a time when many wholesale distributors are cutting costs, instituting layoffs, freezing wages and just not spending any money, Bardon Supplies Limited decided that if it is to survive the current economic downturn, it must focus on two key areas in its supply chain: its customers and its warehouse.rnTo talk about investing in your warehouse during times like these, many distributors will tell you you're crazy. But in 2005, after being purchased by Group Deschenes, Barry Raycroft, vice-president and general manager of Bardon Supplies, picked up where his father Don Raycroft, now retired, left off.