Why Information Technology Inspired But Cannot Deliver Knowledge Management

摘要

Today, the "knowledge revolution" is upon us, but the heart of this revo- lution is not the electronic links common in every office. Ironically, while the knowledge revolution is inspired by new information systems, it takes human systems to realize it. This is not because people are reluctant to use information technology. It is because knowledge involves thinking with information. If all we do is increase the circulation of information, we have only addressed one of the components of knowledge.