Learning from the Quality Movement: What Did and Didn't Happen and Why?

摘要

This is a story about quality as a competitive factor, not about total qual- ity management (TQM). It is a story designed to assess two things: the effectiveness of American managers' response to the Japanese quality challenge of the early 1980s and the nature of management decision making and practices under conditions of extreme competitive challenge and uncertainty. Indisputably, over the last 15 years, the competitive significance of quality In the manufacturing sector has increased.