Guy Rivard works for a companyrnthat belongs to a very select group. He is vice-president of risk and controls at the Montreal head office of TD Meloche Monnex Group, a member company of TD Bank Financial Group, that specializes in the sale of insurance products with approximately $2 billion in annual premium sales over the past two years.rnWhen asked what result the performance management framework is producing, Meloche Monnex reports using a performance management framework and actually seeing improving results, one of the 18% of companies that doesrnthis. Rivard is winning the battle against the widespread problem of performance analysis/paralysis by implementing a very clear, very measurable and very action-oriented definition of the measures he is scoring. The usual 80-20 rule and biggest performance management challenge he says "is too much time in definition and interpretation, not enough in decisions and actions." Rivard has in effect turned the 80-20 rule on its head, in favour of decisions and action.
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