In 2006, Rowan Trollope, a top executive at Symantec, declared war on his own engineers. The company's Norton computer-security software was getting so overloaded with features that his best friends told him they turn off the software rather than deal with the problems it causes. "I realized then we were pigs, taking up way too many PC resources," says Trollope, senior vice-president for consumer products. Within weeks, half the team's managers were gone. Then Trollope embarked on a plan to shake up Symantec and change the way people think about protecting their computers from viruses and other assaults. His goal? To make sure Norton software not only lost its bloat but also sped up the performance of PCs. It's the first step in a five-year plan to make Symantec software easier to use. "It was pretty obvious we needed a new game plan," Trollope says.
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