Organizational and Technological Options for Business Process Management from the Perspective of Web 2.0 Results of a Design Oriented Research Approach with Particular Consideration of Self-Organization and Collective Intelligence

摘要

Corporate operative systems are often highly dynamic, a fact which is only insufficiently taken into account by recent process management approaches. In contrast, the perspective of Web 2.0 opens up new options for action in process management. In this contribution, we figure out new organizational and technological options of process management using a design-oriented research approach. The analysis especially considers the aspects of self-organization and collective intelligence in process management. We conceptually develop options for action and illustrate them based on a prototype platform for process management. The paper is complemented by a presentation of real-world application scenarios in the construction industry and results of an evaluation of the design-oriented research approach. Keywords Process management - Enterprise modeling - Web 2.0 - Prototype Accepted after two revisions by the editors of the special focus.