REAL-TIME COMPUTER-MEDIATED COMMUNICATION: EMAIL AND INSTANT MESSAGING SIMULATION

摘要

As computer-mediated communication becomes increasingly prevalent in the workplace, students need to apply effective writing principles to today's technologies. Email, in particular, requires interns and new hires to manage incoming messages, use an appropriate tone, and craft clear, concise messages. In addition, with instant messaging (IM) making its way into corporate communication (Osterman, 2006), students are further challenged to transition from IM with friends to IM with professional colleagues.