NAB rolls out UK integrated solution

摘要

Two UK banks have made such a success of their financial solutions centres that they have exported the model to their Australian parent, which is now rolling it out internationally. National Australia Bank UK is so pleased with the performance of its integrated financial solutions (IFS) concept, which is operated by its UK holdings Clydesdale Bank and Yorkshire Bank, that it is now exporting the model to other parts of the world - starting with Australia. The core elements of the IFS model are the financial solutions centres (FSCs). These are branches for small and medium-sized enterprises (SMEs) and high-net-worth individuals. The two defining features of FSCs are that they are run by local managers, who have true autonomy from regional and head office, and they act as a one-stop-shop for all of a customer's needs because credit managers and other experts are based in the same building.