DOCUMENT 10117: the ICAO Manual on the Legal Aspects of Unruly and Disruptive Passengers

摘要

Airlines have enhanced their coordination in respect of the prevention, management and deterence of unruly passengers, with fresh operational measures shaping new policies and being behind the restructuring of training programmes for both aircrew and ground service personnel. These operational solutions do not substitute for a legislative solution but provide a useful starting point to broadly underscore the nature of unruly behaviour and, in so doing, aid in the development of an international legal instrument.