THE ARFF LEADERSHIP FORUM SERVANT LEADERSHIP AND THE AIRCRAFT RESCUE FIRE AND EMERGENCY SERVICES: EMPATHY & HEALING

摘要

This article continues upon thenwork from the last issues of thenAviation Fire Journal, which introducednthe reader to the 10 characteristicsnof the servant leader,nand the first characteristic, listeningn(Spears, 2010). This articlendelineates on the third and fourthncharacteristic of the servantnleader, empathy and healing.nHowever, before this work movesnon, we need to again, readdressnthe 10 characteristics of thenservant leader.