Give aftersales customers 'Amazon' levels of service

摘要

"There is a real lack of drive in the automotive sector to deliver the same online, customer-centric technology that can be found in so many other sectors now. It's our goal to change that," said Iain Nickalls, director at eDynamix. His company was formed in 2010, initially providing service plans, but Nickalls said it soon became apparent that to deliver ultimate efficiency for retailers in aftersales, creating a solution that encompassed all daily aftersales processes under one login was "a necessity".