Dealership built model identifies industry trends

摘要

As a trainer and consultant, I sometimes run into shop owners who have a convoluted idea of how to make their business successful. That's why it's always exciting to share a conversation with those who are more like-minded and clear-eyed about where they are, where they are going, and how they are going to get there. For a long time, I've seen Mike Giarrizzo as one of those people. Without going back further into his career in the industry, since 2005 Mike has been the CEO of DCR Systems, which currently operates eight shops in four states in partnership with auto dealers. The company's model and philosophy are innovative, and despite Mike joking that it sometimes feels like a "16-year R&D project," it clearly is proving successful. "We founded the company under the premise that the complexity of vehicles was increasingly going to drive them back to the manufacturer through the dealer," Mike told me. "We believed customers will feel more and more comfortable going back to a dealer that has world-class collision centers. We believed back then that the information needed to fix the cars was going to become more and more scarce to the average shop owner, but would be provided to those pursuing the education and certifications."