Talking to Machines Today and Tomorrow: Designing for the User

摘要

Automatic speech recognition (ASR) is finding many new applications in both products and services. Designing good user interfaces with ASR poses a variety of challenges. This paper: 1. Addresses basic principles in designing for the user, 2. Describes the need for appropriate dialogues between the user and ASR-based systems, 3. Discusses how these user-machine transactions are changing due to improved ASR technology, and 4. Discusses the direction ASR should take to provide the kind of "natural" user-machine dialogue that is expected in Vision 2001.