The I's are dotted and the T's are crossed on a merger agreement, but from a back office standpoint, there's still a long way to go. Merger mania is running a blue streak through America's telecom community, uniting once-disparate empires and transforming the carrier landscape. The unsung links in these mammoth chains are the operations support systems (OSSs) that join the networks for a harmonious flow of traffic and continuity of back-office functions.
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