Embedding sustainability into a utility's business culture

摘要

Engagement with sustainability can be viewed as a process in which initiatives involving management, employees, stakeholders, and the community gradually facilitate changes in direction and attitude that are in line with sustainability principles. This view holds that an organization's culture is a key point of leverage in any attempt to move to a business model more closely aligned with sustainability concepts. With this in mind, an approach was developed to analyze business decisions in order to assess the sustainability culture of a water utility.