Information platform speeds airport credentialing process

摘要

The OnBase enterprise information platform has helped streamline the Customs and Border Protection (CBP) application process at the Houston (Texas) Airport System, which includes three airports. The system is an international hub. The platform has helped speed completion of the application process that grants agents and airport employees access to international terminals at the three airports. Through the platform, airport managers were able to convert the former paper CBP application to a digital application, then linking it with workflow to automate the steps for CBP approval. Using the electronic workflow, the Houston Airports cut processing time from a four-week turnaround to 48 hours.