How Corporate America Uses Conflict Management:The Evidence from a New Survey of the Fortune 1000

摘要

In 1997, Cornell University conducted the first comprehensive survey of the use of alternative dispute resolution by Fortune 1000 corporations. The survey was co-sponsored by the Institute on Conflict Resolution (now the Scheinman Institute on Conflict Resolution) at Cornell, PriceWaterhouseCoopers, and the PERC Foundation; it was administered by Cornell's Survey Research Institute. (The principal results were published in Lipsky and Seeber, 1998a, Lipsky and Seeber, 1998b, and Lipsky, Seeber, and Fincher, 2003. For a key to these published works and the other resources cited throughout this article, see the accompanying references box at the article's end.)