Polaris: UNITED IS FINDING ITS TRUE NORTH STAR

摘要

AFTER THE 2015 ousting of Jeff Smisek amid a federal corruption probe and his replacement by Oscar Munoz, the carrier had embarked on a renaissance to get its mojo back. 2016 was a positive year in terms of network optimization, labor relations, overall improvements in operational reliability, on time performance, misplaced bags, and onboard products. The so-called 'Friendly Skies' were redefined in Economy Class with the return of free snacks and coffee on board, the introduction of a Basic Economy fare set to debut this spring, a new domestic First Class product, and-last but not least-a new International Business Class.