So does size really matter? In short, yes it does. Size and scale are crucial factors to consider when looking at terminal design. Get it wrong and your customers could feel overwhelmed, uncomfortable and lost, resulting in poor passenger experiences, reduced operational efficiency and retail offerings falling short of their potential. However, it is not just about size - these problems are symptomatic of terminals both large and small. As airport terminals continue to grow ever larger in future, the key will be creating intuitive design that provides both the space but also the comfort and ease that passengers need whilst reconciling the need to maximise non-aeronautical revenue.
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