How Changing Consumer Expectations are Causing Shifts in Airport Lounge Usage

摘要

In the first six months of 2017 the airline industry experienced a 12-year high in global passenger traffic growth (7.9 percent) according to the International Air Transport Association (IATA). As airports grow busier, the way travelers are using airport lounges is changing. An increasing number of passengers are seeking out the calm haven of an airport lounge. For example, in just the first two months of 2017, the Airport Lounge Development (ALD) network of lounges has experienced an over 70 percent increase in guest volumes year over year.