Newcastle Tops Which? Survey

摘要

A survey conducted by Which? magazine has placed Newcastle as the best 'large' airport in the UK. The facility gained a customer satisfaction score of 69%, putting it top of the airports handling more than four million passengers and ahead of Birmingham and London/Heathrow's Terminal 5, which were placed second and third respectively. The survey asked more than 11,500 people to rate their experiences flying from UK airports over the past year and covered a range of categories including speed of check-in, airport security, passport control queues, information and navigation and airport design. "We are delighted at the result," Newcastle Airport CEO Dave Laws commented. "This is very much in line with us securing the AOA Award for best regional airport for four years in a row, and is welcome recognition for ourdedicated staff and business partners who work hard to deliver a high-quality customer experience."