The Krinkie Way: Teaching Techs The Art of Making People Happy

摘要

Bruce Krinkie and his father had a vision. If they could find employees who wanted to make customers happy, they would take on the job of teaching them how to install and repair HVAC equipment. Teaching the technical skills would require effort, but teaching technicians and a support staff the fine art of making people happy seemed next to impossible. "The employee either has that in them, or they don't," said Krinkie.