Development and Validation of a Circumplex Measure of the Interpersonal Culture in Work Teams and Organizations

摘要

Interpersonal circumplex (IPC) inventories assess a range of dispositions but can condense and compare their findings within a circular model defined by two factors: agency and communion. Whereas other IPC inventories assess individuals, the current research introduces IPC inventories assessing the interpersonal culture (interaction and communication norms) characterizing an entire organization or team—namely, the Circumplex Culture Scan (CCS) and Circumplex Team Scan (CTS). Across an initial development sample (n = 1676), online validation sample (CCS, n = 808; CTS, n = 832), and onsite validation sample (CCS, n = 516 respondents from 21 organizations; CTS, n = 347 respondents from 38 teams), the eight 8-item CCS/CTS octant scales demonstrated good internal consistencies, circumplex properties, reliable within-group agreement and between-group variance (thus justifying aggregation across an organization/team), and convergent, discriminant, and incremental validity in relation to other measures. According to their members, the organizations/teams with the most satisfied members and customers/clients were organizations/teams with considerably stronger communal (e.g., being open and respectful) than uncommunal (e.g., being rude and guarded) norms and somewhat stronger agentic (e.g., being eager and assertive) than unagentic (e.g., being cautious and quiet) norms. The CCS/CTS complements existing IPC and organizational culture measures and helps bridge the IPC and organizational literatures.