Exploring the Influential Factors of Consumers’ Willingness Toward Using COVID-19 Related Chatbots: An Empirical Study

摘要

Consumers’ willingness to use health chatbots can eventually determine if the adoption of health chatbots will succeed in delivering healthcare services for combating COVID-19. However, little research to date has empirically explored influential factors of consumer willingness toward using these novel technologies, and the effect of individual differences in predicting this willingness.