This study evaluates the patient experience during virtual otolaryngology clinicvisits implemented during the coronavirus disease 2019 (COVID-19) pandemic.Patient satisfaction surveys were queried from January 1, 2020, to May 1, 2020,for both telehealth and in-person visits. A descriptive analysis of the questionresponses was performed. There were 195 virtual and 4013 in-person visits withsurveys completed in this time period. Ratings related to provider-patientcommunication were poor for virtual visits. Telehealth has become the new normfor most health care providers in the United States. This study demonstratessome of the initial shortcomings of telehealth in an otolaryngology practice andidentifies challenges with interpersonal communication that may need to beaddressed as telehealth becomes increasingly prevalent.
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