Ambulatory health service users experience of waiting time and expenditure and factors associated with the perception of low quality of care in Mexico

摘要

BackgroundA principal reason for low use of public health care services is the perception of inferior quality of care. Studying health service user (HSU) experiences with their care and their perception of health service quality is critical to understanding health service utilization. The aim of this study was to define reference points for some aspects of health care quality and to analyze which HSU experiences resulted in perceptions of overall low quality of care.