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Moral Distress among Healthcare Managers: Conditions Consequences and Potential Responses

机译:医疗保健管理人员的道德困境:条件后果和潜在应对措施

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摘要

Moral distress — the physical and emotional response to feeling prevented from carrying out ethically proper action — can have serious consequences for health professionals and healthcare organizations. We investigated perceived moral distress qualitatively with managers in two BC health authorities.Respondents described conditions under which they experienced distress: when they set priorities within highly resource-constrained environments, when they observed inequities between budget allocations and management responsibilities, and when organizational priorities did not align with their personal values. When coping proved insufficient, managers would respond by leaving positions, organizations or the healthcare field altogether.Respondents asked for leadership development and the creation of spaces in which moral distress could be openly discussed. However, formal training in priority setting did not appear to be helpful on its own. Rather, it increased managers' awareness of the ethical dimensions of resource allocation without (in this instance) entrenching supports that would help them resolve these concerns.
机译:道德困扰(对身体感觉的生理和情感反应无法采取合乎道德的行为)可能对卫生专业人员和医疗机构造成严重后果。我们定性地调查了卑诗省两个卫生当局的管理人员所感觉到的道德苦恼:受访者描述了他们经历苦恼的条件:当他们在资源高度受限的环境中确定优先事项时,当他们观察到预算分配与管理职责之间的不平等时,以及当组织优先事项发生时与他们的个人价值观不符。当应对措施被证明不足时,管理人员将通过完全离开职位,组织或医疗领域来做出回应。受访者要求领导力发展和创造可以公开讨论道德困扰的空间。但是,在优先级确定方面进行正式培训似乎并没有帮助。相反,它提高了管理者对资源分配的道德层面的认识,而没有(在这种情况下)牢固的支持将有助于他们解决这些问题。

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