加强医院船对外医疗服务中门诊细节管理的实践与成效

摘要

Objective To provide experience and reference for similar medical service in fu -ture,this paper summarized and analyzed the detail management of overseas outpatient medical ser -vice by“Mission Harmony -2013” hospital ship in Southeast Asia.Methods Problems existed in overseas outpatient medical service in Southeast Asia were analyzed, and solutions were put forward by strengthening detail management.Results The average daily service visits were obviously im-proved, registration and waiting time of patients were shortened.The medical order changed from the chaos into organized.Conclusion In the overseas outpatient medical service on“Mission Harmony-2013” hospital ship in Southeast Asia, strengthening detail management was effective in improving service efficiency and quality.%目的：归纳分析医院船在东南亚地区进行海外医疗服务时门诊的细节管理，以供今后开展类似的医疗服务借鉴。方法根据2013年6—10月执行对外医疗服务过程中门诊就诊各环节存在的问题进行原因分析，并提出整改措施，加强细节管理。结果明显提高了日均服务就诊人次，缩短了就诊患者挂号、就诊等候时间，使门诊就诊秩序由混乱逐步过渡为井然。结论在本次执行对外医疗服务任务中，通过加强医院船对外医疗服务中门诊细节管理，显著提高了工作效率。