现代博物馆危机处理的流程与应急机制设计

摘要

博物馆危机处理是博物馆发生危机时，博物馆管理者为阻止危机的扩散和继续，减少博物馆损失，维护博物馆形象而采取的控制、处理危机的有效措施。为保障危机处理工作的顺利进行，博物馆必须遵循一定的危机处理流程，设计合理的应急机制。危机处理流程和各项应急机制共同构成了博物馆危机处理的内涵。此外，博物馆危机处理还需要放在危机管理的系统中，加强与其它环节的配合方能收到事半功倍之效。%Museum emergency intervention refers to the effective measures that museum managers take in case of emergency in order to control the situation, reduce losses and save the museum image. An established emergency intervention procedure and proper response mechanisms, which constitute the core of museum emergency intervention, will facilitate the implementation of intervention measures. Emergency intervention shall also be included into the museum's crisis management scheme and considered with the other operational aspects for a better result.