服务外包关系中多维信任的动态演变路径研究

摘要

服务外包关系中多维信任包括计算信任、能力信任和善意信任，从合作历史和合作期限两个维度划分研究情境，提出了服务外包关系多维信任动态演进路径模型，认为能力信任是合作基础并伴随合作进程，计算信任、善意信任在首次合作与非首次合作中具有不同的演变路径。%This paper considers multi‐trust in the relationship of service outsourcing including calculus‐based trust ,competence‐based trust and be‐nevolence‐based trust. It provides multi‐trust dynamic evolution path model based on two dimension division research situation of the history of co‐operation and cooperation period ,and argues that competence‐based trust plays the fundamental role in the whole cooperation ;calculus‐based trust and benevolence‐based trust show the different evolution path in the first cooperation and non‐first time cooperation.