目的:探讨我院开展"优质护理服务示范工程"活动的实践效果和体会.方法:以卫生部下发加强基础护理工作的规范性文件<综合医院分级护理指导原则(试行)>、<住院患者基础护理服务项目(试行)>、<基础护理服务工作规范>和<常用临床护理技术服务规范>文件的内容为指导,结合<2010年优质护理服务示范工程>指导精神,在我院积极开展优质护理服务活动.观察活动前后患者对护理工作的评价、陪护率、护士基础护理质量评分以及护士工作中存在的问题.结果:活动后,患者对护士工作的满意度、认可情况显著高于活动前;而陪护率显著下降(P<0.01);基础护理质量评分明显提高,护士工作中存在的问题明显减少.结论:开展"优质护理服务示范工程"活动可明显改善护理质量,提高患者对护理工作的满意度.%Objective:To investigate the practice effects of demonstration project on high quality nursing service in our hospital. Methods: With the application of the following four documents:" Guiding Principles of Nursing General Hospital classification ( Trial)" ," Basic Nursing Items of Patient in Hospital ( Trial)" ," Basic Nursing service Regulation" and the" Common Clinical Nursing Technology Service Regulation" published during the enforcement of 2010 High Quality Nursing Service Demonstration Project" , we conducted the project in our department. The patients satisfaction about the nursing work, the accompany rate, the quality of care and the nurses mistakes at work were compared between pre - and post - enforcement of the project. Results: After conduct of the project,patients were more satisfied and approved with nursing service than before its conduct and the nurse made fewer mistakes at service as well ( P < 0.01 ). The quality of care was higher and the accompany rate were lower than before ( P < 0.05 ). Conclusions: The enforcement of high quality nursing service demonstration project may improve the nursing quality and the evaluation of patient care.
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