本研究系统地界定了医院志愿者的概念,分析其在和谐医患关系、优化就医环境等方面的巨大作用.从管理组织架构、招募、培训、激励机制等方面全面介绍湖北省某肿瘤医院志愿者服务的工作实践,并以此为基础认为,完善的管理制度和清晰的服务流程是健全志愿者组织的基础,科学的绩效评估和有效的激励机制是避免志愿者流失的保障.%The concept of hospital volunteers was described and the huge effects of hospital volunteers in making the doctor-patient relationship more harmonious, promoting the economic benefits, optimizing the medical environment were fixed. Also, the management and organizational practices of volunteer services in a cancer hospital in Hubei were introduced from the perspective of recruiting, training, incentive mechanisms and so on. Based on all of this, some experiences in management of the hospital volunteer service were discussed, perfect management system and the clear service process are the foundations of the healthy volunteers, scientific performance evaluation and effective incentive mechanism is the security to avoid the loss of the volunteers.
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