目的评估保洁工的管理方法及管理效果。方法采取培训-签约一再培训，因人定岗、因岗定薪，能级和人幽匕管理，业绩考核等措施。结果与5年前相比，保洁工对管理的依从性明显提高，虽然保洁工的人均保洁范围增加了一倍，但保洁服务质量却明显提高；医患双方对保洁工的平均满意度由5年前的8％上升为95％以上，投诉由平均每年35次，下降为11次，劳资纠纷由原来平均每年4例，下降为每年1例；结论提高保洁工职业素质，加强能级和人性化管理及业绩考核是医院保洁工作达标的有效措施，不但提高了保洁工作效率，也提高了医患对保洁工作的满意率，同时也达到了减员增效目的，为医院节约了成本。%Objective To appreciate the ways and results of the management of hospital cleaning. Method All the cleaning workers were trained before signing labor contract in the hospital, and after the contract they were trained again. The working post was given depending on the individual ability, and their salary depended on the different working post and the assessment of their per- formance. The management was human natural. Result The cleaning workers' compliance to the hospital management was im- proved much better than 5 years. Though their workload doubled, the quality of cleaning increased significantly. The degree of satisfaction both from the hospital and the patients increased from 80% 5 years ago to 95% at present. The complaints decreased from 35 pieces 5 years ago to 11 in 2011. The occurrence of labor disputes decreased from 4 to 1. Conclusion To train and in- crease the cleaning workers' occupational quality and to improve the management of ability, human nature and performance are the effective ways. It can improve the working efficiency, increase the degree of satisfaction from the hospital and patients and save working cost with synergism of depletion of numbers
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