Starting from researches on the effects of conflict and conflict management in public organizations, this paper aims to find out the inner principle of conflict management in public organizations; thereby the efficiency and pertinence of conflict management can be improved. The connotation of management effectiveness of conflict in public organizations is defined, and the types of management effectiveness of conflict in public organizations are classified. Two models, an econometric model of management effectiveness of conflict in public organizations and a cost-effective model of conflict management, are established. It is proposed that conflict management costs and effectiveness control should follow the principle of maximum reduction in cost and maximum increase in effectiveness, i. e. the current benefits must be greater than the cost, and amortization should be practiced when cost is too much. An empirical study of management effectiveness of conflict in public organizations is conducted.%通过研究公共组织冲突效应和冲突管理效应,旨在发现公共组织冲突管理过程中的内在规律,从而最大限度地提高冲突管理的效率,减少冲突管理的盲目性.界定了公共组织冲突管理效应的内涵,划分了公共组织冲突管理效应的类型,创建了公共组织冲突管理效应计量模型和冲突管理成本效益模型,提出冲突管理成本和效益控制应遵循最大限度地减少成本、最大限度地扩大效益、当期效益必须大于成本、成本过大分期摊销的原则,并对公共组织冲突管理效应相关内容进行了实证分析.
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