我国酒店实行小费制度存在的问题及对策研究

摘要

Giving tips is a gratuitous payment and has the characteristics of subjectivity,an voluntary offer and re-gional differences.Under the background of global economy,it is imperative to implement the system of China′s tertiary hotel industry.However,there exist many problems in the process of the implementation.Tourism enterpri-ses can solve those problems by the methods of establishing a good corporative culture and improving the quality of staff etc.,so as to ensure the implementation of the tip system.%小费是薪酬之外的赏金，具有支付自愿性、支付主观性及地域差异性等特点。在经济全球化背景下，我国酒店业实行小费制度势在必行，但在实行过程中存在诸多问题，酒店可通过树立良好企业文化、提升员工素质等方法来解决，以提高服务质量，确保小费制度的有效实施。