精益六西格玛在缩短快递配送时间的应用研究

摘要

Lean six sigma is a concept of pursuing perfection constantly,mainly to improve customers＇ satisfaction as its goal.So it is a customer-centered culture,as well as a tool to solve practical problems.The paper improves the delivery process of the expressage on the base of the general model of the lean six sigma,and thus optimizes the expressage process and shortens the delivery time.%精益六西格玛强调的是不断追求完美,主要以提高顾客满意度为核心,因此它不但是一种以顾客为中心的文化,更是一种可以切实解决问题的工具。文章在精益六西格玛一般模型的基础上,对快递行业的配送流程进行改进,从而优化快递流程,缩短配送时间。